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]]> By: Frederick Emrich http://freerangelibrarian.com/2003/11/17/tco-of-filtering-who-knows-anyone/comment-page-1/#comment-107 Frederick Emrich Tue, 18 Nov 2003 13:08:48 +0000 http://www.freerangelibrarian.com/2003/11/17/tco-of-filtering-who-knows-anyone/#comment-107 Very nice article, Karen. I see that the TCO areas you suggest appear quantifiable for the most part, and it would make sense for libraries to address these in making decisions about filtering. When I wrote my previous comment, I had in mind more-difficult-to-quantify costs that extend from the encroachment on the value of open information. Some of these are somewhat quantifiable (how many work-hours do librarians put in helping patrons turn off filters?), others (what is the cost of blocking access to information patrons have every right to view?) are more difficult to measure. Ultimately I think both these approaches are important, but tactically distinct. And I think the readily-quantifiable TCOs you describe would be more immediately relevant to libraries considering system implementation and more readily understandable to policy makers. Very nice article, Karen. I see that the TCO areas you suggest appear quantifiable for the most part, and it would make sense for libraries to address these in making decisions about filtering.

When I wrote my previous comment, I had in mind more-difficult-to-quantify costs that extend from the encroachment on the value of open information. Some of these are somewhat quantifiable (how many work-hours do librarians put in helping patrons turn off filters?), others (what is the cost of blocking access to information patrons have every right to view?) are more difficult to measure.

Ultimately I think both these approaches are important, but tactically distinct. And I think the readily-quantifiable TCOs you describe would be more immediately relevant to libraries considering system implementation and more readily understandable to policy makers.

]]> By: Seth Finkelstein http://freerangelibrarian.com/2003/11/17/tco-of-filtering-who-knows-anyone/comment-page-1/#comment-106 Seth Finkelstein Mon, 17 Nov 2003 16:34:11 +0000 http://www.freerangelibrarian.com/2003/11/17/tco-of-filtering-who-knows-anyone/#comment-106 Make sure to take into account the increased cost of system administration/network engineering. Such people are (or should be :-)) expensive. Make sure to take into account the increased cost of system administration/network engineering. Such people are (or should be :-) ) expensive.

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