That’s the title of an email message in my mailbox today. Audible has some cajones asking me that question. I signed on with Audible one or two years ago, bought one book, downloaded it… and then ran into hellish problems with the Audible software, which one day blipped out for no apparent reason. I couldn’t uninstall it, I couldn’t reinstall it; half of its features are greyed out; and it hung half-baked on my PC, as it hangs today, useless for anything except as a punching-bag for my ire.
On multiple occasions I begged Audible for assistance. I pleaded with them to help me untangle the problem. I pointed out that I wanted to continue to be a paying customer, that I wanted to buy more of what they offered. Silence. I checked my spam folder, I tried mailing from different accounts. Silence.
Friends have said, “Audible tech support was fast…” or “I was able to…” or “I found that…” But none of that worked for me. Audible isn’t the only ebook company I can deal with, and eventually, Audible, I got over you and moved on.
What would it take to get me back? They’d have to rewrite history. Even if the vice president of Audible.com showed up on my doorstep with a personal offer to help me with my technical problems, I feel so permanently burned by this company I’d be likely to ignore the doorbell and hide in my office.
Audible, I gave you many opportunities to do right by me. If you wanted me back, you should have tried harder in the first place.
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