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Category Archives: Uncategorized

Thoroughly Modern Karen: A Response to Jeff Trzeciak

The latest kerfuffle from LibraryLand comes courtesy Jeff Trzeciak, university “librarian” at McMaster’s, whose recent speech has garnered tart responses from other librarians and library directors (spoiler alert: count this as another notch on that post). I have this theory that an uncomfortably high percentage of research library directors are fundamentally very anxious about their […]

The Harper Collins Boycott, and What 26 Checkouts Look Like

Over last weekend, while librarian outrage over HarperCollins’ decision to limit ebook loans (among other restrictions) grew, librarians Brett Bonfield and Gabriel Farrel launched a project, Boycott HarperCollins. Kate over at the Loose Cannon Librarian sums up the rationale for joining the boycott as well as I could state it, and this week I’m too […]

In Praise of Succeeding

Last weekend on Twitter I saw a post:  “Tell me your favorite books on failing and failure, especially as it relates to innovation and leadership.”  I responded with this comment: “another blog post I don’t have time 2 write: how failure is overrated, & often confused w iterative design.” I got up a little earlier […]

Change Management Ideas Solicited

In February I’m giving a talk to medical librarians that explores these questions: How do we know when and what to let go? What are the ingredients to effective change management? How do we inspire buy-in from those we work with and from our key stakeholders? I would add this final point that has arisen […]

The Devil Needs No Advocate

I was teaching a library-science class about a decade ago when a student snaked her hand into the air. “You know how no good deed goes unpunished?” she asked. “No,” I said, and continued lecturing. I knew where she was going with that question, because I knew her from another context, where she was the […]

Wait, I Could Have Had a Sinecure?

Imagine, all this time I’ve been working my behind off in library jobs, and I could have spent it reclining on a chaise-lounge reading fat novels? Or so says LSSI, the library-outsourcing company, in a deliciously slurpy quote for the New York Times: “A lot of libraries are atrocious,” Mr. Pezzanite said. “Their policies are […]

USAA, MasterCard, Avis, the Bill Collector, and Moi

In the end, I don’t think I “lost” or “won.” USAA was very nice to me, and I even got a nice letter and phone call from MasterCard. Avis pretended to be in the cloakroom the whole time. Probably the best moment (if a year of wandering in the bureaucratic gulag has best moments) was […]

USAA Update

So I’m a little tired tonight and this will be brief, but the Consumerist gave me some web-time, USAA’s social-software team responded, and I had a nice preliminary talk with someone today. I really only want two things: I want my credit rating cleaned up, and I want this all to stop. Now, full disclosure, […]

Dear USAA, Mastercard, and Bill Collector…

Or as I think of you at the moment, Larry, Moe, and Curly… Yes, I will immediately send $641 to the collection agency to settle my “debt.” But in the meantime I will use my bully pulpit to vent about a year of being jerked around. First of all, I have a great credit rating […]

The WEST Project: The First Shoe Drops for the Big Shift

Centralized mass storage for legacy print materials (paper-based books and journals) is by far the most under-observed trend in libraries today, so I was delighted to receive a memo from SCELC, the innovative consortium my library belongs to, outlining SCELC’s work with the WEST regional storage project and adding, “please also feel free to share […]