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Another customer service moment

My online banking has been giving me these messages:

“The service for your external transfers account has been closed.”

“There is no account associated with that transaction.”

The transactions look fine, and payments happen… but these messages (in bolded dark orange) made me anxious.

So naturally I waded through dialpad hell (Would you like to hear an irrelevant recorded message, or plod through seventeen choices to find out how to speak to a real person?).

“Those messages are due to an upgrade we are doing that causes error messages.”

“So those are irrelevant error messages that have nothing to do with anything?”

Pause. “Yes, those are irrelevant error messages that have nothing to do with anything.”

I start to laugh. He continues, “Do you need anything else today?”

No, really, that will do it!

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