I respect Dorothea’s decision, but I often find myself frustrated by the closed comments at Caveat Lector, primarily when I want to say “you go girl” or “me too.” That’s where I was this morning when at the crack o’ early I was pumping a fist skyward at her post about DSpace. (I also wanted to congratulate D. on her new job.)
The key to understanding Dorothea’s post about DSpace is to understand that it’s not about DSpace at all; it’s about one of the potential limitations of open source software. (Please note the word potential.)
Yes, dear Koolaid-Drinkers, open source software is not without inherent flaws, and one of those is that it can be very developer-centric. Forget the user, let alone the librarian or the OPAC: the coder is the center or the universe. GUIs? For wimps. Just give me a pocket knife and a config file, and I’ll have you up and running again in an hour, little lady. Documentation? Too busy. Those of us who’ve been doing this forever know how it works, anyway. Well, we think we do. Stable release? As soon as we finish this one other thing.
About a year ago I timidly approached one illustrious open source developer to ask a question, and was frosted off with an arctic blast making it clear that my post was no more wanted mano a mano than it was on the list, where to echo Dorothea’s experience with another product, my question went unanswered. At the time, I was working closely with several vendors of commercial products, and however much an idiot they might have privately considered me, they worked with me to deliver the goods to our users.
The experience brought back the bad old days of the early Internet, when those of us not-so-techies learning how to traverse its tubes were sneered at, scolded, or ignored, looked down upon as the sublunary beasts who found emacs hard to use. Here we were, trying to actually use the Internet to help people, and it often took the ability (in my case, learned in the military) to grimly ignore snooty gearheads and press on with advice from the handful of people who saw what we were doing.
Once, on TechSource, in a discussion about open source software, someone mentioned that it wasn’t that I was for or agin open source software–it’s just that I like good software. That’s very much the case. For me, “goodness” is tied in closely with a product oriented to its users. The question I have with any software is who’s in charge and what is their ethos.
I’m not saying open source software can’t be user-oriented, but I am saying DSpace is far from the first product worshipping the wrong god.
The bad old days? People are nice to you now? What internet are you on now? I want on!
I ask ALLOTA questions and I still get “scolded, or ignored, looked down upon as the sublunary beasts” when I ask for help from some of the more obscure uber-geek lists.
Telling someone to RTFM is much easier, and makes the write feel much better than lending a real hand.
I’ve been apart of really good FOSS projects, and some not so good projects. But I’m also in the fortunate (maybe UN) position of not being able to pick which projects I need help from now because I have 100+ people who ask me for help.
So as somone who really loves FOSS, I will admint it’s frequently not user-oriented. BUT I’ve not found most closed source companies to be much better most of the time. The documentation is often better, but the support isn’t. Though I suppose it’s always friendlier!
First of all, thanks!
Next… so much of this is cultural. I didn’t want to beat this particular horse in my post, but one of these days in my copious spare time I’m going to download the entire dspace-tech archive, separate out questions, divide them by the asker’s gender, and sort out who gets answered and who doesn’t. I have a hypothesis about what I’d find, yes I do.
(dspace-tech is actually a bad example, because it’s set to respond to the poster, not the list. It’s quite possible questions are being answered list-invisibly — but somehow I doubt it.)
More than that, though, I see in a lot of OSS projects and conclaves an attitude of “I don’t have to care whom I offend.” It’s not surprising that that’s there, because OSS still has the “hobby” mystique to it no matter how important it’s become in the work world… but it’s not a useful attitude, not at all.
Eh, well. I answered a question on dspace-tech this morning. Great journeys and little steps.
YES. these lovely web 2.0 widgets don’t matter a fig without user orientation and an eye toward customer implementation. (maybe I missed a memo, but isn’t that sorta the POINT of this whole OA exercise?)
Timely post! We are looking at the potential of D-Space for a few things public-library-ish (local history collections etc.).
One of the first things we notice is its academic-ness. For example, D-Space uses “Supervisors” as a navigation item which means something very obvious to academic types (ie. Thesis supervisors) and very silly to non-academic types (ie. Supervisors refers to admin options, right?).
I guess my opinion is that you ought to think “architecture first, then solution.” If you have an architecture, then you can make the open source solution fit that rather than the other way around.
Of course, Dorothea hints that with open source tools, making the product fit the architecture can be harder than it at first appears. Hacking is pretty dangerous stuff, even for expert coders.
I like your analogy about “Free as in puppies” though. A very good way to explain the problems with open source. But the understated advantage of free puppies is that, amidst the urine-damaged rugs, you can learn a lot of important lessons from puppies. Heck, you may be able to train it to find you free beer! π
Let’s just say that I have reservations about institutional repositories. One reason I have misgivings is due to the fact that institutional repositories have to be *explained* to users why they should be used. No faculty member stumbles upon one and cries Eureka! Furthermore, the benefit of depositing articles belongs to the institution and the “cost” of depositing the article belongs to the researcher.
I read this summary of a DSpace User Group session at Library Web Chic and was most interested in this faculty feedback:
* Access to literature is a non-issue for faculty
* Using alternatives to institutional repositories
* Have their own websites and like using them better
* Subject based repositories (prefered over IR if available)
We also know from other research that more than 70 percent of faculty said they maintain their own collections.
If I’m not mistaken, one of the the promises of open source institutional repositories is that it would allow all the repositories to be searched through some sort of federated search.
So why don’t we develop “good” *personal* digital collection software that can be *searched* as an institution? Maybe this time, we would learn from our mistakes and build the interface first.
But the key thing about open source is that if developers go too far off on a tangent, users can take the code to new developers and take the project in the direction they want.
It’s not surprising that that’s there, because OSS still has the “hobby” mystique to it no matter how important it’s become in the work world
That’s interesting, Dorothea. I’ve seen a very similar attitude in the tabletop role-playing game field. “It’s not a business, it’s a hobby and a lifestyle, so unless you already talk the talk, you won’t understand what to do.” I find this utterly weird and frustrating. It’s no wonder people think of RPG players as insular, anti-social and geeky. And it’s no wonder people often think the same thing about software people, with an attitude like that.
Joshua, as an RPGer myself… I refuse to play with people like that. π I do notice that some of the more “modern” games have player communities that can get really rabid about game theory. Hello? Not interested in the theory, want to play a fun game, please!
Mita, I heard some interesting things at Open Repositories 2007 about IR uptake. Several people said that they’ve got enough word-of-mouth on their campuses now that they’re not having to drum up business any longer — business is coming to them. As a repo-rat myself, I find that a hopeful development. Maybe we’ll start to hit a tipping point soon.
I was also impressed with Georgia Tech’s well-thought-out scheme to incorporate the IR into a suite of campus publishing and archiving services. They demonstrated pretty compellingly that the problem isn’t IRs — it’s IRs in isolation from everything else that faculty do. Give ’em a value proposition (as GTech did) and they’ll happily hop on board.
I took notes at that talk, yep yep, I surely did.
Dorothea, thanks for the heads up on Georgia Tech’s take on IR. Will check it out. I should say the tone of my comment doesn’t really convey the fact that, misgivings aside, I do want IR to succeed.
Dorothea, thanks for the heads up on Georgia Tech’s take on IR. Will check it out. I should say the tone of my comment doesn’t really convey the fact that, misgivings aside, I do want IR to succeed.
And I would suggest to play a game of Mornington Crescent in front of anyone so rude enough not to explain the rules of a game to you.
Mita, the GTech PPT is on their IR here; I should have linked it in my earlier comment.
And I totally get where you’re coming from; that same frustration is my constant companion. Plus, I *hope* I’ve got enough integrity to stand up and say “You know what? This was a good idea, but it’s not gonna fly” about IRs were I to come to believe that.
I don’t, yet. I don’t think IRs are going to be what they originally were envisioned, but they’re evolving into something even more interesting. And that’s cool with me. IRs don’t have to be the whole of the open-access movement; it’s advancing on several other fronts. I’m plenty happy enough worrying about preservation and de-suckifying UIs and stuff like that. π
Fun game!
So far I have kept mum. but this tempts me too much: “… I heard some interesting things at Open Repositories 2007 about IR uptake. Several people said that they’ve got enough word-of-mouth on their campuses now that they’re not having to drum up business any longer — business is coming to them.”
I think this is far, far too optimistic a take on IRs. Susan Gibbons remarked in her LTR on IRs, after iterating the common issues–resources, countervailing forces, etc.: “These words of caution are not intended to dissuade you from establishing an institutional repository, but to warn you that success is not guaranteed by simply running the IR technology.”
It’s not that IRs cannot be good or that the concept doesn’t have potential, but they require a lot more elbow grease than many realize. I think a thorough, clear-eyed inspection of many IRs would be like looking at blogs: many begin, few continue, at least by any reasonable measure of robustness. We are not yet good in LibraryLand about assessing and committing to sustainability.
Any school sending somebody to OR ’07 *is* putting elbow grease into their IR, Karen. All my interlocutors’ experience proves is that the elbow grease eventually does pay off.
And I’ve yet to hear about an IR actually shutting down, though I have always said and still believe that the I in IR is a misnomer, and consortia and state systems are likely to run the actual tech for the benefit of members. I won’t be surprised or alarmed to see individual schools’ IRs migrating to consortial platforms.
Two thoughts, or thunks, or whatever (last night I dreamed our systems person and I were discussing server coverage–except I was wearing a jester’s hat with bells on it… so I’m a little disoriented this morning).
First, sending someone to a conference is a commitment, indeed. All for it. But when the person gets back to base camp, the work is just beginning (or resuming).
Second, I have yet to hear of many blogs shutting down, either… they just sit there in a state of suspended animation. I suspect that some IRs are in this predicament–and that’s because they’re considered to be equipment and software, not tools that people need to be taught to use and that require conditioning, marketing, and reorienting to make “happen.”
Sounds like we are violently in agreement, then.