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Retrospective Subversion

So as is the case with any new job, I inherited some unfinished business. One piece of business that’s hard to ignore is that over 30,000 records have yet to be converted to the online catalog. They are in the card catalog, which for you non-library folk, means that they are essentially hidden from sight.

(I think it’s over 30,000. I believe we know this through yardstick measurements. Then again, I’m not counting those temp records.)

For my non-library friends, at this point you can skip this post as I’ll be writing in Biblish.

My library friends keep asking, “Whaddya gonna do? Ya gonna recon that stuff or not? How ya gonna do it? Ya gonna bite the bullet?”

Well, I’m in assessment mode.

The recon approach for about seven years was to add 2,000 records per year (beginning in 2001), bumped up to 5,000 records for 2009-2010. This was based on using OCLC CatExpress.

There was also an ongoing project where some student workers added “brief records”–and the catalog has over 6,000 of these. I halted the brief-record project. (I am fine with adding on-the-fly brief records when we circ–which we will begin doing as of spring semester, after we’ve implemented a new training program for student workers. However, this was a project where we were adding records class by class, and the effort that went into that could be diverted elsewhere.)

What I am doing for sure, and as soon as possible, is moving us to OCLC Full Membership (using a clever budget reallocation trick based on mirrors and scarves). This is not because I adore everything the Big O stands for (such as making CatExpress, the tool for the poorest of libraries, so inflexible — go over your annual subscription, they charge you; go under, you lose the records), but primarily, at this stage, because we cannot get there from here without lifting the ceiling on how many records we can add.

I want to stay here five to seven years and see this library become a vibrant, attractive learning commons, but crawling along at this rate (which of course includes new additions!) will continue to be a drag on our forward momentum. We need to get this job done.

(WorldCat is also the de facto global bibliographic catalog of record. The only truly efficient method for a small independent library to resource-share is to use WorldCat. But that is a discussion for another day.)

The going rate for recon by outside sources, whether you use a company or bring in a cataloger, appears to be about a dollar a record. I will be doing more pricing, but I doubt that will go much lower. And I might add, I really hate the idea of spending that much money when we have so much need elsewhere.

Needless to say the library has weeded (a lot!), and will weed some more, and more again. We have a print-reference weeding that will happen over winter break. However, those books aren’t even included in the estimate of work to be done… we’re just moving the cruft out of a much-needed area for quiet study (which will also expand the space available for group study). Also, weeding takes time… recon takes time… and we have many, many things we can be doing.

We have also used student workers for some recon work (properly supervised and all that), and we’ve had good success with this approach. I’m still costing out this activity (it’s bundled in with other things they do) but I think we’re at least talking 50 cents per record.We can possibly increase the student workforce, but as we all know, even if there were an infinite number of students, at some point the cost of managing student workforces begins to overwhelm the effort itself.

Of course, there’s the grant approach. With all the things this library could be asking to fund, I really hate the idea of applying for a grant for recon work… if there are such grants any more. I could do it, but it sticks in my craw.

I’m also trying to tweak our workflows so we have more time for cataloging. We can nibble around the edges here–buying records for new acquisitions, buying preprocessed books, leaning more on faculty recommendations than selection, etc.–but that’s not a magic cure.

One approach would be to stop all recon altogether–to just let the print stuff sit there and keep weeding it until it (like its journal index counterparts) became obsolete; many of these materials were acquired in the library’s Mesozoic Era, and their value withers as time flies. Our traditional circ, as with the circ at all academic libraries, is on the decline, while our electronic usage is rising up and up and up. In the past year we did as many if not more “circs” from ebrary alone than we did for print materials (and that’s not our only ebook collection!). And we “own” far more e-resources, and they’re more available, and they also serve our entire community, not just those for whom physical access to our facility is convenient.

(Yes, yes, I love traditional library books. The way they smell… all dusty and moldy… and the way they feel… greasy and dirty from a thousand hands… and the way they take up so much square footage in a tiny facility, and how they feel when a particularly large unused encyclopedia falls on my instep. I revere books!)

The no-recon approach would be more easily assessed this spring, when our student workers get new, improved training in on-the-fly brief records, so we can measure how much the non-cataloged books circulate. An OCLC rep said, “If you add these books, then others can find and use them!” Well… yes… but I’ve seen what we’ve dug out from the Augean stables, science-wise, and we may not want anyone using this stuff.

It will also be easier to measure when we’re resource-sharing via WorldCat… “does the reconned stuff benefit our peers” is a good reports-style question.

Perhaps we gear up and recon a lot — and then measure and decide.

So that’s where I am. I never imagined myself at this point in my career pondering a huge recon job. It’s like worrying about the boning in my corset, or whether the farrier got paid. But that’s what makes libraries so darn interesting–you never know what massive problem lurks behind Door Number 3. 😉

My own first-year experience

This won’t be long as it’s another iPhone post. I am delighted to be home again–I have missed California so much that at times it hurt. I know it’s expensive and crowded. That’s because you’re paying the luxury tax of waking up every day in California.

Meanwhile for the first three weeks of my job I have been in OMG-Land. There was a hiatus between me and the last director, and one of the big gaps had to do with the library’s participation in something called First Year Experience. So I humped my way (inelegant but accurate verb) through creating four introductory videos, with the help of all on deck. (the most likely candidate besides me was completely immersed in an important and innovative faculty development project.)

My voice is awful and the videos are a bit of a hack, but I got ‘er done–while developing a short-range strategy, addressing other stuff, etc. It pretty much ate up my first three weeks but I say that in a good way.

So if you haven’t heard from me, my apologies, but i’ve been having a first year experience…

Abram on open source: all I can really say

One of the facts in life is that library administrators take the jobs they take (and this is my fourth head-of-the-whatever library job, not to be confused with my various military MFWIC positions) based on many, many things… and the integrated library system they will inherit is rarely if ever one of them. I just don’t know anyone who says, “Someday, if I’m lucky, I’m going to lead a triple-I library.”

(There’s ample room for a joke right there…)

I have inherited a library with great staff, serving a progressive institution committed to many great values, and it happens to be a Sirsi library. In fact, it’s going to be a Sirsi library for a while. A long while. And I’m not going anywhere for a long while, either, because the goals I have for this job require I stay here for at least five to seven years.

Stephen Abram, in his, um, “white paper” on open source,  has put me in a double bind. Unlike open source, where competing vendors can and do arise to offer better services — as is ably proven by the rise of Bywater Solutions and other Koha vendors following the egregious misbehaving of Liblime — as a traditional proprietary-software customer, my choice of vendor is Sirsi or… Sirsi. I can piss them off and undermine this library’s ability to do its job, or I can build and maintain good relations with the many fine people who work there, and by encouraging the best possible support from Sirsi, help  improve our library’s services.

We have a lot of challenges at My Place Of Work. Over half our print collection is still in a card catalog. (Yes. That’s right. And I keep finding warrens stuffed with more uncataloged stuff.)  Our small  mid-1950s facility is crammed to the gills with materials, many of which were selected in a pre-librarian era of this library, and our heavily-used computers  haven’t had a computer “refresh” in about 8 years. Most of the furniture predates even Mad Men (though I do have really cool chairs in my office, which I plan to redo on the cheap in Mod style).

But we have a lot of assets, too. We have great staff, and yes, there aren’t enough of them, but show me the library that has enough staff, and I’ll show you a place I don’t want to work.  We participate (“we” being one amazing librarian) in a marvelous faculty development program that is helping this library better integrate itself into academic activities. We have a pretty good database selection for a library this size, and it will get bigger. We belong to the absolutely fabu SCELC consortium, which has great leadership and great membership and super services.

And we have something that’s hard to explain or define, but it’s the sense that things will prevail. That may be because I am kind of dumb. I remember when I returned to California the LAST time, and the first bit of news I had was “welcome to California, by the way, we’re cutting your budget 40%.” I am stupid enough that I didn’t see this as a cue to fold my tent and go elsewhere, but instead kept improving services (to make a more compelling pitch for funding) and finding alternate revenue streams, where I was allowed to do so.  From what was shared with me after the fact, the project I managed apparently outlived many attempts to kill it.

My stupidity will help me at MPOW as well.  I am happily optimistic that the day I turn in my keys, I will look back and see how far we have come, and that will be a far way indeed.

(Of course we need more staff! I’ll take ’em! But if I read one more library “strategic plan” that begins by complaining about staffing, I’m going to explode. Don’t start your “plan” by telling me what you don’t have — tell me what you do well, and what you can be!)

Finally, though this facility desperately needs updating in many directions, it is actually a building with great presence and possibility, a building with an Eichleresque feel and presence, very Californian, in a cooly elegant way.  There is absolutely no substitute for “good bones.” Relocate the low/no-use materials, replace the furniture, update the computers, paint the walls, update the lighting, add more outlets (have to love a building without a poured cement slab — we can always wire from underneath!), and redo the floor with something a little more compelling than linoleum… and then, wending downstairs, shampoo, rinse, repeat… being sure to rework the rooms in the “dungeon” into pleasant group study rooms… and adding accessibility throughout… and this would be a most amazing information commons, a gem among gems. A place that can go so much farther in instilling the values that MPOW works so hard to convey.

But that means that we can only slice out so much time for the ILS/Sirsi issues. The ILS is NOT the center of our universe — and should not lure us from more pressing priorities — though it’s an important tool. And that means, I repeat, we must have a cordial working relationship with our ILS vendor, because we need them. We need them to be timely, and accurate, and helpful. We don’t want to be the Least Favored Customer, a position that inevitably starves the library for the thing it needs most from a vendor: responsiveness.

I didn’t think Stephen’s article was well-written, well-researched, well-supported, or worthy of the imprint of a major industry vendor. In fact, I thought it was desperate and silly. But for all the reasons stated above, I’m not going to pick it apart point-by-point, and this will be the last I refer to it publicly. Still, I do wonder if Stephen understood how this document would affect, not Sirsi’s potential customers, but its current customers. It has certainly left its indelible mark on me.

For you’re no bigger than my thumb…

For a couple more weeks I’m without a personal laptop or desk computer, having returned the former to MFPOW and having left the other 3,000 miles away in boxes carefully labeled OPEN FIRST. I am also without TV. Sandy and the cats will join me in a couple of months. So my evenings are spent reading and listening to the radio.

From my temporary digs, I am able to walk 4to my office and use its PC whenever I want to, and I do have this iPhone, which I am laboriously writing on right now, using the WordPress app. So I am only underconnected by choice. Plus I do have a spiffy new clock radio where I can dock my iPhone and listen to NPR live or via a thousand streams.

Still, my Pioneer Days have some interesting ramifications.

On the one hand, I am appreciating the quiet evenings where I read through contracts, standards, and historical paperwork. There’s a lot of ground to cover, and poring over fine print is easier without the lure of the web or TV.

My pleasure reading feels more attuned. I’m not tempted to put down a book or magazine to watch Cold Case or ramble around the social networks. What I start reading, I finish.

On the other hand, I miss writing. I had planned to take a writing moratorium, but now that I am in that place, all I want to do is write. That may not be a bad thing, to have turned writing into a tempoarily unattainable object of affection.

I also am a bit out of touch on the social nets. Stephen Abram wrote what about open source? Michael Porter and David Lee King did a Library 101 video? People want me to upload my slides from my talk in Iowa? All in good time, friends.

Meanwhile, the Twitter and Facebook updates tick past, somewhere out there on the web, while I sit at a kitchen table, turning the pages of old contracts while the radio murmurs.

Bridges do more than connect two land masses

So I arrived in the Bay Area in time for the closure of the Bay Bridge, and might I add, if they who know these things believe the bridge should be closed, then by golly, please do close it.

Right before I arrived in the Bay Area I had a chance to swing through Monterey and attend a reception for SCELC, the key consortium MPOW belongs to. (MPOW, for those new to this blog, means My Place Of Work, which in this case is the Cushman Library at Holy Names University.)  This was a chance to meet our peers in the private-academic-California sector of LibraryLand and to soak up some of the SCELC zeitgeist.

While I was listening to people talk about libraries and librarianship, more than once I overheard someone describe SCELC members as “the libraries that aren’t CSU or UC.”  I can see why they would say that, since UC and CSU do tend to dominate the discussion in California academia.

Yet collectively, the SCELC libraries are quite the force; and a consortium such as SCELC helps them become more than the sum of their parts.  To date SCELC has been extremely useful for these libraries. And tomorrow, and the tomorrows beyond? As we as a profession move toward massive-scale resource-sharing and centralized print and digital collections, the neural networks built by consortial bridges will make the smallest libraries powerful indeed.

California it is!

So we made it to Des Moines by way of Springfield and Champaign, where we visited the Lincoln Museum and UIUC GSLIS–both were in fine form. A beautiful building makes me feel smart and important. I had a great education at GSLIS, but the old building was a bit weary and cramped.  

Note to current GSLIS students: because the library-science library is now housed in the GSLIS building, you may not be aware that there is a relief of Katharine Sharp in the graduate library, near the former location of the LIS library. Rub her nose and she’ll bring you good luck — with jobs, tests, whatever. (Though perhaps not so much with driving.)

In Des Moines, Sandy went back to Florida for a denominational meeting, I gave my talks (hello, Ellen, Jessamyn, Karen, Louise, and others!), and then I plowed through Nebraska, Wyoming, a chunk of Utah, and Nevada. Within that cohort group, Wyoming won the “I feel pretty” contest hands-down (it reminds me of New Mexico, except flatter), though the wind was so stiff I thought I would fly away when I stopped to refuel.

I was all prepared for a heartwarming moment when I crossed the California state line, but I-80 had some horrible curvy concrete chute going on for several miles that had me sweating through the winter coat I dug out of the trunk, so the defining emotion as I crossed into my home state was relief. Perhaps that is apropos!

Now I am at my sister’s place in Truckee, catching up on computer-based tasks and laundry. My iPhone has been a great help on this computerless trip–from email-reading to finding motels–and I already have about 30 apps on it, including one for finding farmers’ markets in California. I am also faster on the keyboard than I was two weeks ago. But the keyboard is still this machine’s weakness. I’m happy with the iPhone, and with AT&T service, but the keyboard is inefficient. Doug’s analogy was clever, but I think off a bit: it’s not like making music without a bow, it’s like picking a guitar with mittens on.  Eventually you get better at it, but only relative to mittened musicmaking.

So with the mittens off, I’m catching up on the big stuff! I drift westward tomorrow, and start my new job this Friday.  Eventually Sandy, Dot, Emma, and our stuff will drift this way as well. West!

My Tech Choices

In short:

* Got an iPhone. Zero regrets. The Barbie Doll I never had. Going from a Blackberry to an iPhone has raised my expectations of mobile platforms and software in general. Already filling it with free apps. Keyboard is kinda lame, but I’m figuring out how to type on it.

* Holding off on the netbook until Windows 7 debuts. This is painful, because it means I absolutely have to finish my presentation before I leave next weekend, but I think it’s good advice. Couldn’t find an Acer with a coupon for a Win 7 upgrade or would have gone that route.

* GPS: between the Garmin with the Olde Mappes and the iPhone with its Kewl Apps, I’m fine for now.

* iPod:  will keep using the one I have until it’s time to get another, and then get something small, just a step above the Shuffle, for exercising. Don’t want to get all sweaty on my iPhone.  May store some podcasts on the iPhone — just enough for long trips, the only time I really listen to an iPod in my car.

Thanks again for all the advice!

Responding to trends, and avoiding the “bash”

There were some great additions to the trends, including the emphasis on mobile computing, though in running over the list, I’d add the blurring of public/private personae.

But Michael Golrick honed in on the challenge of my presentation: not to point out problems, but to point out responses to those problems (avoiding the pat term, “solutions”).  His suggestion of a social-networking policy can be broadened to these responses: enable, guide, and empower library workers to strategically participate in social networks.

My challenge in the next week, before I box up my desktop computer and am PC-less until I get to California, is to come up with more responses.  If you have thoughts, I’m all ears.

If I may segue, one of the things I have dwindling tolerance for is the librarian-bashing presentation. You know the talk, where someone gets up and points out all the ways we librarians are limited. We are timid, slow, convoluted, hesitant, short-sighted, without imagination or rigor.

The audience laughs along with these presenters — perhaps a wee uneasily — and then the bashing ends and the sparkly speaker vanishes off the stage, leaving us with nothing except a vague sense of shame and inadequacy.

About the only talk I’ve liked in that vein is Joe Lucia’s “sheeple” talk at Evergreen 2009, perhaps because he was fingering a narrow group that may bear responsibility for some of the problems that challenge us.  But Joe also did us the favor of talking about what we need to do, and where we need to go.

Color-coded Dewey Shelving, Brisbane

Color-coded Dewey Shelving, Brisbane

I have said the user is not broken, and in many ways, I think librarians aren’t broken either.  We have been on to some pretty good ideas for a couple thousand years.  Sometimes we are indeed timid, slow, convoluted, hesitant, short-sighted, without imagination, and lack scientific rigor.  Sometimes we have dumb rules, policies, and procedures that undermine the services that deep down we really want to offer.  Sometimes — perhaps much of the time — we do what we want to do, rather than what the evidence suggests we do.

But we also have created amazing institutions that are completely at odds with so many other messages society bombards us with. We celebrate independent, even iconoclastic reading and thinking, we celebrate free information shared freely, we celebrate independent, lifelong learning.

We’re often strikingly creative; in the last year and a half I’ve given countless talks pointing out how we have a long, proud tradition of tool-creation.  The color-coded shelving, above, is just one example of the many whimsical and lovely ways we reinvent what we do.

In writing workshops, it’s easy to focus on a writer’s limitations. That’s a natural tendency. But it’s equally important, though sometimes overlooked, to focus on what a writer does well.  We all have limitations, but we all have strengths to build on.

I admire how my friend Jenny Levine focuses on the positive and the constructive. She’s really my role model in the library-presentation department — she’s smart, funny, encouraging, mentoring, creative, and new. There are many more like Jenny, and I really want to be like all of them.

Technology Trends: Waxing and Waning

In Iowa I’m giving a talk which feels almost too up-close and personal to me: “perspectives on present and future library trends.” Care to chime in? I’m feeling a little blurry, between packing and trying to finish my slides before I hit the road.

I thought rather than simply labeling something a trend, I’d talk about what’s waxing and what’s waning. There’s a nifty angle to this where I provide “their potential impact on libraries and library services.”

I’m trying to stay big picture… so that when I talk about “potential impact,” I can discuss broader themes.

Here’s what I have so far:

Waxing:

Centralized mass storage (paper and digital)

Ubiquitous computing

Cloud-based applications

User experience (focus on, thereof)

Large-scale cloud catalogs

Open software/standards/access

Social engagement

Service integration (such as discovery layers that tie together different formats; FRBR; federated search)

Waning:

Paper production (literally)

The locally-installed standalone catalog

Waxing and waning:

Print circulation (depending on the type library)

….

I think I know where I’m headed with my suggestions… the “experience library,” flexible and user-focused, with loads of examples of what this library looks like/feels like, what we need to be/do to provide these services. Still mulling over the big issues. I have 90 minutes.

Tally to Oakland by way of Des Moines

People have been asking me about my arrival and my route. I am driving to Oakland by way of Des Moines (Sandy to me: “Stop saying “Dez Moinz!”), due to a longstanding agreement to do a general session and a breakout session on October 23 at the Iowa Library Association conference. Not exactly the direct route, but I’ve also never driven that before–so it will be fun! (Oh hai Jessamyn!)

So I’ll depart circa 10/17, stop in Des Moines, stop in Truckee to see my baby sister Maia (unless it’s snowing… in which case I’ll do a train trip a little later), then arrive in NorCal in time to get to the DMV and do a smog check before my job starts.  I’ll be in sundry temp housing for the next couple of months, first one place and then another, and Sandy will join me circa early January.

Meanwhile, the Adventures in Packing continue! Here are some highlights:

* Finding $52 Canadian in a shoebox

* Finally getting rid of those size 2 dresses with the huge shoulder pads… 1989 will never be here again (and neither will size 2)

* Discovering a nice dress jacket that looks cute over just about any brown skirt had a missing button… and then finding its spare button (I have long stuffed all my dress buttons in a jar; the only problem is I don’t get rid of them when I get rid of their outfits… but at least I have them!)

* Weeding over 60 books from my collection, and still feeling I have Too Many

* At the nudging from my accountant, shredding tax documents older than three years (ok, I stopped at five years… but I had kept every file back to 1990)

It’s nice to have two weeks dedicated to packing. I’ve done packing-as-a-night-hobby before, and I end up deluding myself about how much work is entailed.  This way I have but one job, and must do it well and on time!